Privacy
Introduction
Welcome to PADRA Clinic. This document, encompassing both our Privacy Policy and our Terms of Use, sets forth our practices and your rights regarding your personal information and interactions with our website and services. With the enforcement of the General Data Protection Regulation (GDPR) from the 25th May 2018, we are keen to ensure our compliance with our obligations under this regulation. This policy and the protocols it outlines are central to our commitment to the responsible collection, processing, transfer, storage, and disposal of your Personal Data. These protocols are rigorously followed by PADRA Clinic, including our employees, agents, contractors, and any other parties working on our behalf, affirming our dedication to safeguarding your data in accordance with GDPR principles, as amended or updated from time to time. By accessing or using our services, you signify your agreement to the terms and practices described in this document.
Information Collection
We collect information to provide better services to all our patients. Here’s the types of information we gather:
Personal Identification Information : Your name, address, email, and phone number.
Health Information : Including medical history, current health conditions, diagnostic reports, treatment plans, and any other health-related information necessary to provide you with medical care.
Payment Information : Information necessary for billing purposes, including insurance details and payment history.
Website Interaction Information : We collect data on how you interact with our website, including the services you view and how you use our online booking and inquiry forms, through the use of cookies and similar technologies. Use of Information.
Use of Information
Your information is used in the following ways:
To provide, maintain, and improve medical services and patient care.
To process payments, insurance claims, and manage account details.
To communicate with you regarding your treatment, our services, and any changes to our policies or services.
To improve our website, services, and patient experience.
To comply with legal requirements and regulatory obligations.
Information Sharing and Disclosure
We respect your privacy and are committed to not selling your personal information. Information may be shared under the following circumstances:
Healthcare Providers : With other healthcare professionals as necessary for referrals, consultations, and continuity of care.
Insurance and Billing : With insurance companies for the purpose of claims processing and billing.
Legal Requirements : When required by law, we may disclose information to protect our rights, comply with a judicial proceeding, court order, or legal process served on our clinic.
Data Security
We take the security of your information seriously and have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
SMS Communication and Consent
Consent to Receive SMS Messages:
By providing your phone number, you consent to receive SMS messages from PADRA Clinic. These messages may include appointment reminders, promotional offers, updates on our services, and other relevant information.
Types of Messages:
We may send you the following types of messages:
Appointment Reminders : Reminders about upcoming appointments and confirmations.
Promotional Offers : Information about special promotions, discounts, and new services.
Service Updates : Notifications about changes to our services or clinic operations.
General Information : Updates on clinic news, events, and health tips.
Frequency of Messages:
The frequency of messages may vary based on your interactions with our clinic and the nature of the messages. We strive to keep our communications relevant and respectful of your time.
Opt-Out Information:
You can opt out of receiving SMS messages at any time. To opt out, reply "STOP" to any of our SMS messages. You can also contact us directly via the contact information provided below. Once you opt out, you will no longer receive SMS messages from us unless you opt back in.
Data Handling and Privacy:
We respect your privacy and handle your data in accordance with our Data Security policies. Your phone number and other personal information will be used solely for the purposes outlined above. For more details, please refer to the Data Security section on this page.
Cookies and Tracking Technologies
We use cookies to improve our website and to personalize your online experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Your Rights
You have rights over your personal information, including the right to access, correct, or request deletion of your personal data. For any such requests, please contact us using the information provided below.
Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes to our information practices. We will notify you of any changes by posting the new policy on this page and updating the policy's effective date.
Copyrights and Trademarks
The content, organization, graphics, design, compilation, and other matters related to our website are protected under applicable copyrights, trademarks, and other proprietary rights. The copying, redistribution, use, or publication by you of any such content or any part of our website is strictly prohibited without the express permission of PADRA Clinic.
Testimonials
Testimonials on our website are the personal opinions of those who have used our services. They should not be viewed as professional advice or endorsements. PADRA Clinic obtains the consent of individuals before publishing their testimonials on our website.
Terms of Use
Use of our website and services is governed by the following terms of use:
You agree not to use our website or services for any unlawful purpose.
You consent to our collection, use, and sharing of your information as outlined in this document.
Any disputes arising out of your use of our website or services will be governed by Jurisdiction law.
Disclaimer
The information provided by PADRA Clinic on our website is for general informational purposes only. All information on the site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.
Contact Us
For any questions or concerns regarding our SMS communication policy or to update your preferences, please contact us at:
Address : 33 Bloor St E, 10th Floor, Toronto, ON M4W 3H1, Canada
Phone : +1 (888) 691 5964
Email : info@padraclinic.ca