Privacy
Introduction
Welcome to PADRA Clinic. This document, encompassing both our Privacy Policy and our Terms of Use, sets forth our practices and your rights regarding your personal information and interactions with our website and services. With the enforcement of the General Data Protection Regulation (GDPR) from the 25th May 2018, we are keen to ensure our compliance with our obligations under this regulation. This policy and the protocols it outlines are central to our commitment to the responsible collection, processing, transfer, storage, and disposal of your Personal Data. These protocols are rigorously followed by PADRA Clinic, including our employees, agents, contractors, and any other parties working on our behalf, affirming our dedication to safeguarding your data in accordance with GDPR principles, as amended or updated from time to time. By accessing or using our services, you signify your agreement to the terms and practices described in this document.
Information Collection
We collect information to provide better services to all our patients. Here’s the types of information we gather:
Personal Identification Information : Your name, address, email, and phone number.
Health Information : Including medical history, current health conditions, diagnostic reports, treatment plans, and any other health-related information necessary to provide you with medical care.
Payment Information : Information necessary for billing purposes, including insurance details and payment history.
Website Interaction Information : We collect data on how you interact with our website, including the services you view and how you use our online booking and inquiry forms, through the use of cookies and similar technologies. Use of Information.
Use of Information
Your information is used in the following ways:
To provide, maintain, and improve medical services and patient care.
To process payments, insurance claims, and manage account details.
To communicate with you regarding your treatment, our services, and any changes to our policies or services.
To improve our website, services, and patient experience.
To comply with legal requirements and regulatory obligations.
Information Sharing and Disclosure
We respect your privacy and are committed to not selling your personal information. Information may be shared under the following circumstances:
Healthcare Providers : With other healthcare professionals as necessary for referrals, consultations, and continuity of care.
Insurance and Billing : With insurance companies for the purpose of claims processing and billing.
Legal Requirements : When required by law, we may disclose information to protect our rights, comply with a judicial proceeding, court order, or legal process served on our clinic.
Data Security
We take the security of your information seriously and have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
SMS Communication and Consent
Consent to Receive SMS Messages:
By explicitly opting in and providing your mobile phone number, you consent to receive SMS messages from PADRA Clinic related to your appointments and services. Consent to receive SMS messages is optional and is not a condition of purchasing or receiving services from PADRA Clinic.
Types of Messages:
SMS messages may include appointment confirmations, appointment reminders, scheduling and rescheduling updates, and other service-related notifications concerning your appointments with PADRA Clinic.
Message Frequency and Charges:
Message frequency varies depending on your appointments and interactions with PADRA Clinic. Message and data rates may apply.
Opt-Out:
You may opt out of SMS communications at any time by replying STOP to any text message or by informing a PADRA Clinic representative that you wish to stop receiving SMS messages. If the request is made directly to one of our representatives, PADRA Clinic will update the patient’s communication preferences accordingly. After opting out, no further SMS messages will be sent unless the patient subsequently opts in again.
Help and Customer Support:
Reply HELP for help. For additional assistance regarding SMS communications, patients may contact PADRA Clinic at +1 (888) 691-5964 or info@padraclinic.ca.
Privacy and Data Handling:
PADRA Clinic does not sell or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties for marketing or promotional purposes.
Carrier Disclaimer:
Carriers are not liable for any delayed or undelivered messages.
Personal information will continue to be handled in accordance with PADRA Clinic’s Privacy Policy and applicable data-security practices.
Cookies and Tracking Technologies
We use cookies to improve our website and to personalize your online experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Your Rights
You have rights over your personal information, including the right to access, correct, or request deletion of your personal data. For any such requests, please contact us using the information provided below.
Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes to our information practices. We will notify you of any changes by posting the new policy on this page and updating the policy’s effective date.
Copyrights and Trademarks
The content, organization, graphics, design, compilation, and other matters related to our website are protected under applicable copyrights, trademarks, and other proprietary rights. The copying, redistribution, use, or publication by you of any such content or any part of our website is strictly prohibited without the express permission of PADRA Clinic.
Testimonials
Testimonials on our website are the personal opinions of those who have used our services. They should not be viewed as professional advice or endorsements. PADRA Clinic obtains the consent of individuals before publishing their testimonials on our website.
Terms of Use
Use of our website and services is governed by the following terms of use:
You agree not to use our website or services for any unlawful purpose.
You consent to our collection, use, and sharing of your information as outlined in this document.
Any disputes arising out of your use of our website or services will be governed by Jurisdiction law.
Disclaimer
The information provided by PADRA Clinic on our website is for general informational purposes only. All information on the site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.
Contact Us
For any questions or concerns regarding our SMS communication policy or to update your preferences, please contact us at:
Address : 33 Bloor St E, 10th Floor, Toronto, ON M4W 3H1, Canada
Phone : +1 (888) 691 5964
Email : info@padraclinic.ca